1. Home
  2. Help Center

24/7 Support

Bajeemat Help Center — Find answers to all your questions, right here

Account issues, payment problems, or game-related questions — the bajeemat Help Center is always here for you.

Live Chat
Instant
Email
Within 24 hours
Guide
Details
FAQ
Quick answers
97%
Issue Resolution Rate
< 2 min.
Average Response Time
24/7
Live support active
50+
Help Articles
bajeemat
Support Topic

What do you need help with?

Find your issue in any of the categories below.

Account management
All issues related to registration, login, password changes, and account verification.
  • How to create a new account
  • What to do if you forget your password
  • KYC verification process
  • If your account is suspended or restricted
Deposits & Withdrawals
Resolving payment issues with Mobile Pay, Nagad, Rocket, and bank transfer.
  • Deposit pending
  • What to do if your withdrawal is delayed
  • Payment Limits & Rules
  • Transfer sent to wrong account
Bonuses & Promotions
Help with welcome bonuses, cashback, free spins, and referral offers.
  • Why haven't I received my welcome bonus?
  • What is a wagering requirement?
  • How to use a promo code
  • How to claim your referral bonus
Games & Betting issues
Any technical issues with Sports Betting, Live Casino, and slots games.
  • Game not loading
  • Bet not submitted
  • Winnings not credited
  • Live Stream Issues
Mobile App Support
Help with installing, updating, and fixing performance issues on the Android APK and iOS app.
  • APK won't install
  • App crashing
  • Not receiving notifications
  • How to update the app
Security & Privacy
Account security, 2FA setup, and reporting suspicious transactions.
  • If you think your account has been hacked
  • How to enable two-step verification
  • Report an Unrecognized Transaction
  • Rules for updating your information
bajeemat
Contact options

Talk directly with the support team

The bajeemat support team is available for you 24 hours a day, 7 days a week.

Live Chat
Get an instant response. Average wait time is just 2 minutes — the fastest option for any issue.
Active
Email support
Email us for detailed issues. You'll get a reply within 24 hours and can attach screenshots.
support@bajeemat.bet
Phone Support
Speak directly with an agent for urgent matters. Phone support is available from 9 AM to 11 PM.
9 AM – 11 PM
FAQ page
The FAQ page has quick answers to common questions — no need to wait for support.
Instant response

How does the bajeemat Help Center work?

Even the best online platforms can run into occasional hiccups — a stuck bikash payment, a forgotten password, or an app that suddenly stops responding. bajeemat understands how frustrating these moments can be, which is why the Help Center is built to get you back on track as fast as possible.

Bajeemat's support team is based in Bangladesh — they speak Bangla and know the local payment systems inside out. If you run into a Mobile Pay issue, they get it right away. No need to explain yourself in English.

Most common issues

Based on feedback from thousands of users, a handful of issues come up again and again. Here are quick fixes for the most common ones — you may be able to resolve them on your own.

Deposit pending

If your balance doesn't update after a Mobile Pay or Nagad payment, wait 5 minutes first — network delays can sometimes cause this. If it still hasn't come through after 5 minutes, contact live chat with your transaction ID and it's usually resolved within 15 minutes.

Forgot Your Password

On the login page, click "Forgot password." An OTP will be sent to your registered mobile number — use it to set a new password. The whole process takes under 2 minutes.

Bonus not received

Welcome bonuses usually credit within 1 minute of your deposit. If yours hasn't arrived, check that all bonus conditions are met — minimum deposit amount and promo code entered correctly. If you're still unsure, contact support and they'll check it manually.

What to have ready before contacting support

Having a few details on hand helps the support team assist you faster. Your registered mobile number or user ID speeds up identity verification. A brief description of what happened and when helps narrow things down quickly. For payment issues, a transaction ID or screenshot makes all the difference.

Talking to the bajeemat support team isn't like calling a corporate call center. You're speaking with real people who listen and genuinely help. Whether your issue is big or small, you'll get the right support every time.

bajeemat
Step-by-step guide

How to reset your password

Go to Login
Go to the bajeemat login page and click the "Forgot Password" link.
Enter mobile number
Enter the mobile number you used to register and click the "Send OTP" button.
Verify OTP
Enter the 6-digit code sent to your phone in the field provided. The OTP is valid for 5 minutes.
Enter a new password
Use a strong password — at least 8 characters, ideally with a number and a special character.
Step-by-step guide

How to deposit via Mobile Pay

Go to Cashier
Log in to your account and click the "Deposit" button. Select Mobile Pay from the list of payment methods.
Enter amount
Enter the deposit amount. You can deposit a minimum of ৳100 and a maximum of ৳50,000 at a time.
Enter Mobile Pay PIN
Make the payment to the Mobile Pay reference number provided. Using the in-app feature will redirect you directly to Mobile Pay.
Get Confirmation
Once payment is successful, you'll receive a notification confirming the balance has been added to your bajeemat account.
Helpful Tips

Keep these in mind to avoid issues

Never share your password with anyone
The bajeemat support team will never ask for your password or OTP. If anyone does, it's a scam.
Only use your own phone number
It's best to use the same number for your account and your Mobile Pay/Nagad — it makes withdrawals much smoother.
Keep the app updated at all times
Older versions can sometimes cause payment or game loading issues. Keeping the app updated prevents this.
Use a stable internet connection
Don't switch networks during live betting or payments. A weak or interrupted connection can cause transactions to fail midway.
bajeemat
Quick answers

Help Center FAQs

Yes, bajeemat's live chat support is available 24/7, every day of the week. Even at 2 AM, reach out on live chat and you'll typically get a response within 2 minutes. Email replies may take up to 24 hours.

Mobile Pay and Nagad deposits typically credit within 1–3 minutes. Network issues may occasionally push that to 5–10 minutes. If it's been more than 15 minutes, contact live chat with your transaction ID and a screenshot.

Entering the wrong password too many times will temporarily lock your account. Wait 30 minutes and try again, or reset your password. If your account is locked for any other reason, contact bajeemat support — they'll explain why and get it sorted.

Withdrawals to Mobile Pay and Nagad typically process within 5–15 minutes. Bank transfers may take 1–2 business days. Completing your KYC verification helps speed things up. Withdrawals submitted at night are usually processed by morning.

bajeemat saves the state of your session right up to the point of disconnection. When you reconnect, your game or bet resumes from where it left off. If a game is cancelled due to a server issue, your stake is refunded. Contact support if you experience any problems with this.

KYC (Know Your Customer) verification keeps your account secure and is required for large withdrawals. Upload photos of both sides of your National ID or passport. bajeemat typically completes verification within 24 hours.

Need help?

Chat with the bajeemat support team right now

Average live chat wait time is just 2 minutes. Or, if you're new, create an account right now.

Register
বাংলা